Terms and Conditions

Welcome to Merlin's Fantasy Shop! These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from our online store. By accessing or using our site, you agree to these Terms. Please read them carefully.

1. General Information

Business Overview: Merlin's Fantasy Shop provides a platform to browse, purchase, and learn about jewelry, pendants, and related accessories.
Acceptance of Terms: By using this site or making a purchase, you accept and agree to comply with these Terms.

2. Orders and Purchases

Order Process: To place an order, add items to your cart, proceed to checkout, and complete payment. You will receive an order confirmation email once your purchase is processed.
Pricing: All prices are listed in USD and are subject to change without notice. We strive for accuracy but reserve the right to correct pricing errors.
Payment Methods: We accept credit cards, PayPal, etc
Product Availability: All products are subject to availability and may be discontinued at any time without notice.

3. Shipping and Delivery

Shipping Policy: We ship to all continental US states. Shipping times vary but are typically 3-7 business days.
Lost or Delayed Packages: While we strive to ensure timely delivery, we are not liable for delays caused by shipping carriers. Please contact us for assistance with lost packages.

4. Intellectual Property

Copyright and Trademarks: All content on this website, including product designs, images, and text, is owned by Merlin's Fantasy Shop and protected under copyright and trademark laws. Unauthorized use is prohibited.

5. Limitation of Liability

Merlin's Fantasy Shop is not liable for any indirect, incidental, or consequential damages arising from the use of our site or products.

6. Privacy and Security

Data Protection: Your personal information is handled in accordance with our Privacy Policy. We prioritize secure transactions and the protection of your data.
Payment Security: All transactions are encrypted and processed securely.

7. Changes to Terms

Merlin's Fantasy Shop reserves the right to update these Terms at any time. Changes will be effective upon posting. Continued use of the site constitutes acceptance of the updated Terms.

8. Contact Information

Return and Refund Policy

Return Policy

At Merlin's Fantasy Shop, your satisfaction is our priority. If you're not completely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

Items must be returned within 30 days of delivery.

Items must be in their original condition, unworn, and with all tags and packaging intact.

Custom or personalized items are non-returnable unless defective.

2. Return Process

Contact our customer support team at merlinsfantasyshop (at) gmail.com to initiate a return. Please provide your order number and reason for the return.

Once approved, you will receive detailed return instructions, including the return address.

Customers are responsible for return shipping costs unless the item is defective or an error was made by us.

3. Refunds

Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.

Shipping charges are non-refundable.

4. Exchanges

We offer exchanges for the same item in a different size or style (if applicable). Contact us to confirm availability.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will provide a replacement or refund at no additional cost to you.

For any further questions about our return policy, feel free to reach out to us at merlinsfantasyshop (at) gmail.com